FAQs

With a growing network of collision repair shops across the nation, CSN Cowichan Collision Ltd. endeavours to provide superior collision repair services while continuing to reflect our core values of customer loyalty and trust. We always attend to our clients’ queries and look forward to resolving their collision issues - if any. Below, you can find some of the most frequently asked questions with answers. If you cannot find the information you are looking for here, feel free to call us, and we will be glad to help you.

 What Is CSN?

• CSN Collision Centres is a national network of auto collision repair facilities, which strive to deliver superior auto collision repair service while continuing to reflect our core values. We will deliver quality repairs and a world-class customer experience driven by ethical business practices.
• CSN collision centres have been hand-picked as a result of their individual and superior quality standards. It is the promise you receive from your CSN Collision Centre that gives you the peace-of-mind that is required to have your vehicle repaired hassle free and to travel with ease. Each and every CSN Collision Centre does what they say they are going to do. It is a promise that the business was built on. A promise to deliver quality repairs and a world-class customer experience driven by ethical business practices.

 Can you do estimates for ICBC or other insurance companies?

•  Yes! We can do all of them. Feel free to contact us for additional information.

 What do I do if I’ve been in an accident?

• Please open a claim with your insurance company before you book an estimate with us. If your collision and or comprehensive insurance is with ICBC, you can directly call them to open a claim. If you are with a private insurance company, then please call ICBC to open a claim, and then your private insurance company. If you have a replacement cost policy that is separate from ICBC or your private insurer, then you will have to open a claim with them as well.

 Can you match paint colour?

• Yes, absolutely. Our techs will use special tools in order to get the exact or closest match possible.

Can I get a courtesy or rental car?

• If you have loss of use coverage, you can get into a rental vehicle that is similar in size to what you have. However, if you don’t, it may be possible, but it depends on your insurer. Please check with your insurer.

Who do I pay my deductible to?

• If you are required to pay a deductible, it is required to be paid at the time that the repairs are completed.

Do I need to make an appointment for an estimate?

• Yes, we would prefer you make an appointment, so we can ensure that there is an estimator available for your preferred date and time.

What should I bring with me when I come in for an estimate?

• Please bring your insurance documents, as well as any applicable replacement cost policies and claim numbers.